Parent How-To Guide

1. 1

   Get ready before registration opens

   Each session opens for registration on a posted date and time. Create your account and add your swimmers ahead of time — you can browse the schedule before opening, and the Register button unlocks the moment registration opens. Spots are first-come, first-served.

2. 2

   Open the schedule

   From any page, click “Book A Class” or open the schedule. Group classes show under the Group Sessions tab.

3. 3

   Pick the right class

   Each time slot runs two parallel classes — Magalie's group for Preschool 1-5 + beginners, and a second instructor's group for Swimmer 1+. Use the level chart on the home page if you're unsure where your child fits.

4. 4

   Add your swimmer and confirm

   Sign in (or create an account), select the swimmer to register, review the session details, and sign the waiver if it's a new family year.

5. 5

   Pay by e-transfer

   After you register we email your invoice. Send an Interac e-transfer to the email address shown on the invoice and put your invoice number in the e-transfer message. Your invoice number is shown on the invoice and in the email — it's how we match your payment to your booking automatically. Payment is due within 10 days of the invoice date — invoices left unpaid after 10 days are automatically cancelled and the registration is released, so pay promptly to keep your spot.

1. 1

   Open private sessions

   From any page click “Book A Class” or open the schedule, then switch to the Private Sessions tab.

2. 2

   Walk through the booking wizard

   Choose your pool, instructor availability, and the weekly time slots that work for your group. Confirm the swimmer count and level mix so we know who'll be in the water.

3. 3

   Reserve as the lead family

   Sign in (or create a family account) and reserve the package. The lead family's spot is locked in once payment is received — invitees come next.

4. 4

   Invite the rest of your group

   After booking you'll get a shareable invite link. Send it to the other families joining your group — they sign in, add their swimmers to the same booking, and pay their share.

5. 5

   Pay by e-transfer

   Each family pays for their own swimmer(s). Send an Interac e-transfer to the email address on your invoice and put your invoice number in the message — that's how we match each payment to the booking. Each swimmer's spot is held once their payment is received.

Heads up — Private groups need a minimum number of swimmers to run. If invitees haven't registered before the first lesson, we'll be in touch to confirm next steps.

1. 1

   Send us a message

   Open the contact page, let us know you're interested in 1:1 private lessons, and tell us about your swimmer — age, current level, preferred days, and what you'd like them to work on.

2. 2

   Wait for Magalie's reply

   Magalie reviews messages directly. If she can match you with an instructor and time slot, you'll get an email with a private registration link.

3. 3

   Register through your link

   The link opens a tailored registration page already set up for the swimmer and slot Magalie proposed. Sign the waiver and confirm.

4. 4

   Pay by e-transfer

   Same as group: we email your invoice, then you e-transfer to the email address on the invoice with your invoice number in the message so we can match it.

Heads up — 1:1 spots are limited. If Magalie can't match availability right away, she'll offer the next opening or point you to the closest group fit.

1. 1

   Sign in to your dashboard

   Sign in, then open your dashboard.

2. 2

   Open the swimmer

   Click on the child whose class you need to miss. Their schedule and upcoming dates are listed at the top.

3. 3

   Mark the absence

   Find the class date you need to miss and click "Register Absence". This is required at least 24 hours before class to qualify for a make-up — same-day absences are still recorded for your instructor, but are not eligible for a make-up class.

1. 1

   Wait for the email

   When a report card is ready you'll get a New Report Card email with a direct link.

2. 2

   Open the dashboard

   Sign in and click on the swimmer whose report card you want to view.

3. 3

   Open Report Cards

   Each swimmer's profile has a Report Cards tab, alongside Enrollments and Attendance, listing every report card we've sent for them, newest first. Click any card to view it.

1. 1

   Open Invoices

   Sign in and open the Invoices section of your dashboard.

2. 2

   Check the status

   Each invoice shows whether it's paid or awaiting payment. Awaiting-payment invoices display the invoice number you put in your e-transfer message. Payment is due within 10 days of the invoice date — after that the invoice and its registration are automatically cancelled.

3. 3

   Resend a confirmation

   If you misplaced the original invoice email, you can re-send it to yourself from the invoice page.

1. 1

   Send a quick question

   Reply to any email we've sent — every transactional email is monitored and replies route to the studio inbox.

2. 2

   Use the contact form

   For anything else, use the contact page — leave a note and we'll follow up.